Privacy Policy

Last updated: August 2026

The MKTG Room Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make an enquiry or work with The MKTG Room.

1. WHO WE ARE

The MKTG Room Ltd is a company registered in England and Wales under company number 16038909, trading as The MKTG Room. For the purposes of UK data protection law, The MKTG Room Ltd is the data controller responsible for the personal information described in this Privacy Policy, except where we process personal information on behalf of a client. If you have any questions about this Privacy Policy, how your information is handled or would like to exercise your data protection rights, please contact: Email: annie@themktgroom.com / Website: www.themktgroom.com

2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

  • your name;

  • email address;

  • telephone number;

  • company name and job title;

  • information you provide through our website contact or enquiry forms;

  • correspondence and communications with us;

  • information relating to prospective and existing client relationships;

  • project, workshop and consultancy information;

  • billing, invoicing and transaction information;

  • marketing preferences; and

  • technical information about your use of our website, such as your IP address, browser, device and website activity.

We do not intentionally collect special category personal data through our website and ask that you do not provide this unless genuinely necessary.

3. HOW WE COLLECT YOUR INFORMATION

We may collect personal information:

  • directly from you when you contact us, complete a website form, arrange a call or work with us;

  • through email, telephone, meetings and other business communications;

  • through our website and Squarespace;

  • through professional networking platforms such as LinkedIn;

  • through business referrals and introductions; and

  • from publicly available professional and business sources.

When you submit an enquiry through our website, the information you provide through the form is used so that we can receive and respond to your enquiry, including through our business email systems.

4. HOW AND WHY WE USE YOUR INFORMATION

We may use your personal information to:

  • respond to enquiries and arrange introductory calls;

  • understand your requirements and how The MKTG Room may be able to support you;

  • prepare proposals, agreements and scopes of work;

  • provide marketing, consultancy, advisory and related services;

  • manage client relationships and projects;

  • communicate with prospective and existing clients;

  • manage payments, invoices and business records;

  • operate, secure and improve our website;

  • understand how visitors use our website;

  • protect our business and legal rights;

  • comply with legal, regulatory, accounting and tax requirements; and

  • send relevant business or marketing communications where permitted by law.

5. OUR LAWFUL BASES

We only process personal information where we have a lawful basis to do so. Depending on the circumstances, we may rely on: Contract: where processing is necessary to take steps before entering into a contract with you or to perform our contractual obligations. Legitimate interests: where processing is necessary for our legitimate business interests, including responding to enquiries, developing business relationships, managing clients, operating and improving The MKTG Room and communicating with relevant business contacts, provided those interests are not overridden by your rights. Consent: where you have actively agreed to a particular use of your information. Where we rely on consent, you can withdraw it at any time. Legal obligation: where processing is necessary for us to comply with applicable legal or regulatory requirements.

6. MARKETING COMMUNICATIONS

We may contact prospective and existing business contacts about The MKTG Room and our services where permitted by applicable data protection and electronic marketing laws. Where consent is required, we will obtain it before sending marketing communications. You can ask us to stop sending marketing communications at any time by using an unsubscribe option where provided or by emailing annie@themktgroom.com. Opting out of marketing will not prevent us from contacting you about an existing enquiry, project, contract or other non-marketing matter.

7. WEBSITE, COOKIES AND ANALYTICS

Our website is hosted and operated using Squarespace. Squarespace uses certain cookies and similar technologies that are necessary for the operation, security and functionality of the website. We also use Squarespace Analytics to understand how visitors interact with our website. This may provide information such as website traffic, visitor activity, traffic sources, devices and how visitors navigate the website. Analytics and other non-essential cookies will only be used where permitted by applicable law and, where consent is required, after you have made your choice through our website's cookie controls. You can use the cookie controls available on our website to manage your preferences. Blocking or disabling certain cookies through your browser may affect how parts of the website function.

8. WEBSITE ENQUIRIES AND EMAIL

If you submit an enquiry through our website, we use the information you provide to respond to and manage your enquiry. Our business email is operated using Microsoft Outlook / Microsoft 365. Personal information contained in enquiries and subsequent correspondence may therefore be processed through Microsoft's services. We only use information submitted through an enquiry form for legitimate business purposes, including responding to your enquiry, discussing potential work and managing any subsequent business relationship. Submitting an enquiry does not automatically subscribe you to marketing communications where separate consent is required.

9. LINKEDIN AND SOCIAL MEDIA

The MKTG Room uses LinkedIn and may use other social media platforms for professional networking, communication and marketing. If you interact with The MKTG Room through LinkedIn or another social platform, the relevant platform may process information about you in accordance with its own privacy policy. We may also process information that you choose to make publicly available through professional networking platforms where there is a legitimate business reason to do so, for example when responding to an enquiry, developing a professional relationship or considering a potential business opportunity.

10. WHO WE SHARE YOUR INFORMATION WITH

Where reasonably necessary, we may share personal information with trusted organisations that help us operate The MKTG Room and deliver our services.

These may include:

  • Squarespace, which hosts and supports our website and website analytics;

  • Microsoft, which provides our business email and related services;

  • accounting, invoicing and payment providers;

  • cloud storage and document management providers;

  • IT and information security providers;

  • legal, accounting and other professional advisers; and

  • specialist consultants, contractors or partners supporting client work where appropriate.

We only share personal information where there is a legitimate reason to do so and expect organisations processing information on our behalf to protect it appropriately. We may also disclose information where required by law, regulation, court order or another lawful authority, or where necessary to establish, exercise or defend legal rights. We do not sell your personal information.

11. CLIENT AND PROJECT DATA

As part of our marketing and consultancy work, The MKTG Room may receive access to personal information relating to a client's customers, employees, suppliers or other individuals. Depending on the engagement, The MKTG Room Ltd may act as either a data controller or a data processor. Where we process personal information solely on a client's instructions, the client will generally remain the data controller and our processing will be governed by the relevant consultancy agreement, statement of work or data processing terms. We only use client personal information for the purposes for which it has been provided and in accordance with our contractual and legal obligations.

12. INTERNATIONAL TRANSFERS

Some of the technology providers we use, including providers of website, email and cloud-based services, may process or store personal information outside the United Kingdom. Where personal information is transferred internationally, appropriate steps will be taken to ensure the transfer complies with UK data protection law, including relying on applicable adequacy regulations or appropriate contractual safeguards where required. You can contact us if you would like further information about the safeguards relevant to your personal information.

13. HOW LONG WE KEEP YOUR INFORMATION

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax, contractual and regulatory requirements. Retention periods vary depending on the type of information and our relationship with you. For example, information relating to client relationships and transactions may need to be retained after an engagement has ended to meet legal, tax, accounting or contractual requirements. Information relating to an enquiry that does not result in an engagement will only be retained for as long as reasonably necessary for legitimate business purposes. When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it where reasonably practicable.

14. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or unauthorised access. Access to personal information is limited to people and service providers who have a legitimate need to access it. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

15. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, UK data protection law may give you the right to:

  • request access to the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to erase your personal information in certain circumstances;

  • ask us to restrict how we process your information in certain circumstances;

  • object to certain processing based on legitimate interests;

  • object to the use of your personal information for direct marketing;

  • request the transfer of certain personal information to you or another organisation; and

  • withdraw consent at any time where we rely on consent.

These rights are subject to certain legal conditions and exemptions. You have the right to object at any time to the use of your personal information for direct marketing. To exercise your rights, email annie@themktgroom.com. We may need to verify your identity before responding to a request.

16. COMPLAINTS

If you have concerns about how we handle your personal information, please contact annie@themktgroom.com so we have an opportunity to resolve the issue. You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator. Further information about your rights and how to make a complaint is available on the ICO website.

17. THIRD-PARTY WEBSITES

Our website may contain links to websites, LinkedIn profiles or other services operated by third parties. Those organisations have their own privacy practices and The MKTG Room Ltd is not responsible for how third-party websites process your personal information. We recommend reviewing their privacy information before providing personal information to them.

18. CHILDREN

The MKTG Room provides business-to-business services and our website is not intended for children. We do not knowingly collect personal information from children through our website.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business, website, technology, service providers or applicable law. Any updated version will be published on this page and the date at the top of this Privacy Policy will be amended.